Success Story
Industry
Healthcare
Multnomah County IT Saves Time and Boosts Form Responses by 75%
75%
increase in form responses
25%
decrease in manual data entry
5
departments utilizing FormAssembly
Overview
Multnomah County aimed to streamline form-building across eight departments through digital transformation. By adopting FormAssembly integrated with Salesforce, they reduced manual data entry, mitigated risks, and enhanced form response rates.
Poor salesforce integration
Challenge
Multnomah County’s IT team struggled with their previous web form vendor due to poor Salesforce integration. Each Salesforce sandbox refresh required a time-consuming process of reconfiguring the software, often taking at least four hours. This not only disrupted workflows but also risked data loss. Facing an increasing number of forms to manage, the team recognized the need for a more efficient solution.
“This is a safe way to build what we need. It was one of our top criteria. When we spin up a new sandbox for a new project, all we have to do is reconnect FormAssembly, and it works. It’s minutes versus hours trying to reconfigure a form test environment to work with new apps we are building.”
A superior salesforce integration
Solution
The Multnomah IT team was relieved to find that FormAssembly’s robust integration streamlines Salesforce sandbox refreshes, cutting down update times from hours to minutes. Beyond this efficiency, an unexpected benefit was a 75% boost in form responses, thanks to the user-friendly design of FormAssembly’s web forms. The Salesforce connector provides a seamless, low-risk solution, enhancing both performance and user engagement.
It’s time to remove data silos and streamline processes.
Speak to a member of the FormAssembly team today!