Success Story
Industry
Healthcare
Gigi’s Playhouse Scales Operations with FormAssemby
5
Major forms in use (consolidated from 250 forms)
46
Locations in the US & Mexico
35%
Annual growth in families served
Overview
GiGi’s Playhouse was founded to challenge and transform the negative perceptions surrounding a Down syndrome diagnosis. Their mission is to change the world’s view of Down syndrome by helping individuals reach their full potential through comprehensive support. From prenatal diagnosis through early adulthood, GiGi’s Playhouse offers free educational, therapeutic, and career development services to people with Down’s syndrome.
GiGi’s Playhouse selected FormAssembly to scale its operations, improve responsiveness, and streamline processes from web forms to workflows.
Could not scale
Challenge
GiGi’s Playhouse was expanding rapidly, approaching 20 locations and managing operations with a mix of Donor Perfect, Google Sheets, and Access databases. However, syncing data between these systems was slow, often taking over a day to update email marketing systems. This delay impacted their ability to respond promptly. To meet demand, they recognized a need for a faster, more streamlined solution.
The team at GiGi’s Playhouse encountered another challenge: empowering location managers across the country while managing operations effectively. Providing Salesforce licenses to each individual was not practical. Recognizing this, the IT team saw FormAssembly as an ideal solution for streamlining operations and managing nonprofit data collection efficiently without the need for extensive Salesforce access.
“All nonprofits struggle with volunteer recruitment, with very few solutions. FormAssembly is such a great way for us to empower others.”
A FormAssembly + Salesforce solution
Solution
They learned that One Goal, another nonprofit, was achieving impressive results with FormAssembly and Salesforce, and decided they wanted to replicate that success. By leveraging FormAssembly’s powerful features, such as conditional processing, they consolidated over 250 separate online forms into just 5 streamlined forms. With seamless Salesforce integration, GiGi’s Playhouse reduced IT support needs, simplified form management, and eliminated unnecessary intermediaries. This transformation enabled real-time record updates and significantly boosted operational efficiency.
Results
By using FormAssembly for Program Registration, Gathering Program Outcomes, Volunteer Interest, Volunteer Management, and other use cases, the centrally-located IT team receives fewer tickets than ever before. Instead of constantly training new individuals when turnover happens, the team can rely upon tried-and-true form systems that eliminate hassle.
5
Major forms in use (consolidated from 250 forms)
46
Locations in the US & Mexico
35%
year-over-year growth in families served
200,000+
Free program hours annually
Say goodbye to outdated online forms.
Speak with a member of the FormAssembly team today!