Success Story
Industry
Healthcare
Olivet Nazarene University Triples Enrollment by Modernizing Student Portal with FormAssembly
850%
to date increase in new student enrollment
80 hours
per week saved in processing time
2,080 hours
of processing time saved annually
Overview
Olivet Nazarene University (ONU) was buried in paperwork and always running behind schedule from endless tasks. Their senior class numbers were dwindling year after year. For this small, Christian university, these facts were bleak, they knew that they had to make a change. With those factors in mind, they set out to find modern ways to engage with students, automate their process backlog, and reverse the trends in recruitment.
Admin work that took faculty away students
Challenge
At ONU, the faculty wanted to shift their focus from paperwork and time-consuming processes to the bigger questions about how to provide a better experience for students. To do this, they recognized the need to automate and streamline their processes (including grading), and recenter their efforts on improving the higher education experience.
“Faculty actually cheered when they heard we would be providing a single interface for grading and modernizing the grade-book process and student portal.”
Student portal and resource center
Solution
By joining forces with ElevateActual, the ONU Global academic team created a new program called Your Way, created using Salesforce and FormAssembly.
With FormAssembly, Experience Cloud, and myTrailhead, ONU replaced the outdated student portal with a newly built scalable system. The student portal provides class access and encourages community building and open discussions shifting the focus from achievement to growth so students can focus on their educational journey without judgment.
Results
Since implementing Your Way using a Salesforce Experience + FormAssembly solution, ONU has experienced a triple-digit increase in new student enrollment. They have also seen a 50% decrease in manual work—goals that felt nearly impossible with their old system in place.
80
hours per week saved in processing time
50%
decrease in manual work
2,080
hours of processing time saved annually
