Success Story
Industry
Government
How a Major Metropolitan City Saves Time with Secure Forms
55 hours
Staff time saved per week
$76,076
In hourly wages saved per week
3,500
Municipal forms rebuilt on FormAssembly’s secure platform
Overview
When the Information Security Manager for one of the US’s largest cities discovered security issues with their web forms, they turned to FormAssembly’s FedRAMP-ready platform to rebuild, modernize, and secure their data collection infrastructure, saving time and resources along the way.
*Disclaimer: To retain customer privacy, the names and locations represented in this success story are confidential.
Security requirements at scale
Challenge
With millions of citizens, thousands of forms, and complex compliance requirements, this city needed a form builder and data collection platform that offered both security and ease of use in a single package. And after discovering gaps in their previous vendor, the city needed a solution fast.
“We were seeking a solution that was reliable, user-friendly, and secure.”
Fed-RAMP-approved forms and citywide adoption
Solution
Within 18 months, city staff had launched over 3,000 forms and was on track to receive 2 million submissions per year. With FormAssembly’s Government plan, the city was able to meet its security and compliance needs with a platform that offers state-of-the-art security and compliance features, including HIPAA compliance, PCI DSS Level 1 certification, FedRAMP readiness, encryption at rest and in transit, and more.
Beyond security, the city needed to have multiple departments and 100+ employees working in the same secure platform to reduce the manual data entry required by their previous processes.
The city reported 55 hours of manual data collection is being saved by their new processes, amounting to 2,860 hours annually – a savings of more than $75,000 in hourly wages.
Adoption
FormAssembly provides city staff with a solution that prevents them from spending hours creating forms by hand, manually inputting and organizing data, or collecting information over the phone.
3500+
forms in active use
1-2 Million
Annual responses
300+
Licensed users
12
Departments working in the platform
